- Outstanding Service. Utilizing the latest in CRM technology, AS&E deploys its world-class Field Service Engineers and Technical Support team wherever needed, whenever needed - ensuring that your systems get serviced in the most timely and effective manner possible.
- World-Class Training. AS&E provides comprehensive technical training on all X-ray inspection systems through classroom theory and hands-on experience in interactive, small-group settings.
- Customized Spare Parts Solutions. AS&E provides comprehensive, cost-effective spare parts solutions customized to your particular system. We maintain strategically located depots around the globe for rapid deployment.
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How serious is AS&E about being the industry's premier service provider?
Atlantic Research, an independent polling and survey firm, ran a comprehensive customer satisfaction survey in 2003, polling more than 100 AS&E customers. Here's what they found:
- 95% of customers surveyed gave us an overall satisfaction rating for service. In fact, 7 out of 10 gave us the highest possible rating of 5 out of 5.
- 100% of customers surveyed gave AS&E's Field Service Engineers the highest ratings for professionalism.
- 93% of customers surveyed gave us an overall satisfaction rating for training.
- 98% of customers surveyed gave our trainers the highest possible ratings for professionalism and expertise.
We take great pride in these numbers and work hard to maintain them, as they support our primary focus and our primary mission:
The primary mission of AS&E Service and Support is helping our customers accomplish their security mission.
To do this, AS&E has built a worldwide service organization which uses the latest CRM technology to keep our team members in touch, leveraging talents and expertise, and placing them wherever needed, whenever needed:
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