To enhance the effectiveness of your X-ray system, AS&E offers different levels of service contracts - Platinum, Gold, Silver, and Bronze - in packages that are tailored to meet your needs. Service packages are available for both ParcelSearch™ and CargoSearch™ systems.
For ParcelSearch Systems
Platinum Service Package
The Platinum Service Package is a comprehensive Preventive Maintenance (PM) and service plan designed to provide you with maximum equipment availability. This package includes:
- Semi-annual and annual PMs
- All parts and labor
- All consumables
- Disposal of the X-ray tube
- All travel expenses
- 4-hour response time1
Gold Service Package
Our most popular Parcel service plan, the Gold Service Package has all the features of the Platinum Package, with a 24-hour response time. This package includes:
- Semi-annual and annual PMs
- All parts and labor
- All consumables
- Disposal of the X-ray tube
- All travel expenses
- 24-hour response time1
Silver Service Package
The Silver Service Package offers reliability and efficiency at a lower price. This package includes:
- Semi-annual and annual PMs
- All parts and labor are included (except the X-ray tube)
- All consumables
- Disposal of the X-ray tube
- All travel expenses
- 24 hour response time1
Bronze Service Package
The Bronze Service Package is designed for the customer who requires reasonable response time and routine maintenance for an exceptional value. This package includes:
- Semi-annual and annual PMs
- Emergency repair labor billed at Prevailing Time & Materials rates (portal-to-portal)
- Travel expenses are billed at cost
1 - Response time is defined as the time it takes our engineer to arrive onsite once they have been dispatched for a service call.
For MobileSearch™ & CargoSearch™ Systems
Platinum Service Package
The Platinum Service Package is a comprehensive Preventive Maintenance (PM) and service plan designed to provide you with maximum equipment availability. This package includes:
- Weekly, monthly, quarterly, semi-annual, and annual PMs
- All parts and labor
- All consumables (except fuel)
- Disposal of the X-ray tube
- All travel expenses
- 8-hour response time1
Gold Service Package
Our most popular Cargo service plan, the Gold Service Package has all the features of the Platinum Package, with a 24- to 48-hour response time. This package includes:
- Monthly, quarterly, semi-annual, and annual PMs
- All parts and labor
- All consumables (except fuel)
- Disposal of the X-ray tube
- All travel expenses
- 24- to 48-hour response time1
Silver Service Package
The Silver Service Package offers reliability and efficiency at a lower price. This package includes:
- Monthly, quarterly, semi-annual and annual PMs All parts and labor are included (except the X-ray tube)
- All consumables (except fuel)
- Disposal of the X-ray tube
- All travel expenses
- 48 - 72 hour response time1
Bronze Service Package
The Bronze Service Package is designed for the customer who requires reasonable response time and routine maintenance for an exceptional value. This package includes:
- Semi-annual and annual PMs
- Emergency repair labor is billed at Prevailing Time & Materials rates (portal-to-portal)
- Travel expenses are billed at cost
1 - Response time is defined as the time it takes our engineer to arrive onsite once they have been dispatched for a service call.
