- Utilizing the latest in CRM technology, AS&E deploys its world-class Field Service Engineers and Technical Support team wherever needed, whenever needed - ensuring that your systems get serviced in the most timely and effective manner possible.
- AS&E provides comprehensive, cost-effective Spare Parts solutions customized to your particular system. We maintain strategically located depots around the globe for rapid deployment.
- To meet your needs and budget constraints, AS&E offers four Levels of Customer Service: Platinum, Gold, Silver and Bronze. AS&E Service and Support team members are available 24 hours a day, 7 days a week, 365 days a year.
AS&E's highly skilled Field Service Engineers (FSEs) provide support services worldwide. Each FSE has a technical degree in Electrical and/or Mechanical Engineering (or equivalent experience), and is trained in the operation and repair of electronics, hydraulics, pneumatics, mechanics, electrical systems, and computers. FSEs are available 7 days a week, 24 hours a day, and are located at AS&E offices in Asia, Central America, Europe, the Middle East, and North America.
Here's how to contact AS&E for service:
North America:
Phone: 978/262-8700 Option 5
Fax: (978) 262-8702
Email: service@as-e.com
AS&E also has assembled a world-class Technical Support and Call Coordinator staff at our headquarters in Billerica. They ensure that our customers' X-ray inspection systems get serviced in the most timely and effective manner possible. Service is available by telephone 24 hours a day, 365 days a year.
